You can purchase products and services through the marketplace,
1. Order Processing
All purchases made through our website are processed via WooCommerce. Upon placing an order, you will receive a confirmation email containing your order details. Orders are typically processed within 2-3 days from the time of payment or instantaneously for some digital products. In cases of delays due to unforeseen circumstances, customers will be notified promptly.
2. Refund and Return Policy
We operate under a no-refund policy for all products and services, including information products, consulting services, and digital goods. This policy is implemented due to the nature of our offerings. However, we are committed to customer satisfaction and provide support guarantees to ensure you achieve the intended results from your purchase.
If you encounter any issues with your order, please contact our support team at info@webmarketsupport.com within 3 days to address your concerns.
3. Support Guarantees
To ensure the success of our clients:
- Information Products: Purchasers of our information products are entitled to free consulting sessions to assist with implementation and understanding. This is our way of guaranteeing your success and satisfaction. Every information product includes detailed descriptions regarding the free consulting sessions associated with it.
- Consulting Services: Clients engaging in our consulting services are provided with personalized support to ensure they achieve their desired outcomes. While we do not issue refunds, we remain available to make adjustments or provide additional guidance as needed.
4. Intellectual Property
All materials, templates, guides, and other resources provided as part of our eCommerce store (Marketplace), information products, or consulting services are protected by intellectual property laws. Purchasers receive a non-exclusive, non-transferable license to use these materials solely for personal or business purposes. Redistribution, resale, or modification of our materials without prior written consent is strictly prohibited.
5. Customer Responsibilities
Customers are responsible for providing accurate information during the purchasing process. Failure to do so may result in delays or an inability to deliver services. It is also the customer’s responsibility to engage with the consulting sessions and support offered as part of the guarantees.
6. Limitations and Restrictions
- Digital downloads are accessible for 7 days following purchase unless otherwise stated. Ensure that you save and back up all digital files.
- Free consulting sessions associated with your purchase must be scheduled within 14 days.
- Any misuse of our services or breach of these terms may result in suspension of access to purchased products or services.
7. Coupons, Discounts, and Special Offers
Coupons, discounts, and special offers may be made available for select products or services. The terms and conditions for each offer, including expiration dates, usage limits, and applicable products or services, are detailed within the specific product descriptions or promotional materials.
- Coupons and discounts are non-transferable and may not be combined with other offers unless explicitly stated.
- Misuse of coupons or promotional offers, such as sharing exclusive codes or violating the terms, may result in the cancellation of the discount and/or suspension of access to purchased products or services.
- We reserve the right to modify or discontinue any promotional offers at our discretion.
For further questions about specific offers, please contact our support team at info@webmarketsupport.com.
8. Contacting Support
For questions or concerns regarding your purchase, support guarantees, or account, please contact our team at info@webmarketsupport.com. We are dedicated to resolving issues promptly and ensuring your satisfaction.