6 Top-Notch Website Live Chat Solutions

Feb 26, 2021

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Amy Yamada - How to Use ChatGPT to Actually Sound Like You

Heart Speech Model: the ultimate guide to ChatGPT for online coaches

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Last Updated: Sep 28, 2021

Are you looking to enhance customer experience on your website? Good idea.

Installing a live chat option is the first step to providing a better service.

When we installed live chat on this website, a long time ago, everything changed.

We could answer questions in real-time and interact with visitors on a deeper level.

Replying to comments and emails is one thing, chatting live is another.

It’s more personal and you appear professional as well.

Not to mention countless other benefits, like reducing costs, increasing conversion rates, becoming proactive, improving customer satisfaction, boosting credibility and authority, reducing shopping cart abandonment, and so much more.

We have compiled a list of the most popular live chat solutions in the market.

Let’s dive right in!

Website Live Chat Solutions

Quick Navigation

Tawk.to

Main slogan: Message your customers, they’ll love you for it. Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free.

Products:

Live chat
Chat pages
Knowledgebase

Live chat features:

Real-time monitoring
Native mobile apps
Automated triggers
Customizable widgets
Ticketing built-in
Remove branding
Canned shortcuts
100+ integrations

Other features:

27 languages, GEO IP tracking, Aliases, Message filtering
Javascript API, unlimited agents, departments, high load dashboard
Group messaging, track sentiment, file transfer, secure encryption
Video & voice (add-on), unlimited history, tags, custom tabs
Agent messaging, track engagement, attention bubble, message sneak-peak
Screen sharing (coming soon), detailed reporting, domain restriction, visitor information
Desktop notifications, ban/unban visitors, scheduler, in-char payments (in beta mode)
1880+ emoji, agent alerts, mail notifications, automated translation (in beta mode)

What you can do with this app:

Monitor website visitors in real time
Answer chats from your mobile device
Proactively engage visitors with Triggers
Customize the widget to suit your site
Localize greetings and messages in your language.
Respond quickly with predefined shortcuts
Integrate with WordPress, Joomla, Magento

and more…

Services:

Hire chat agents
Hire a virtual assistant

Other departments:

Partners (become a partner, directory)
Help center
Academy
Developers
Status
Blog
Careers
Customers

Integrations:

WordPress, Joomla, OpenCart, Drupal, Magento, Shopify, Weebly, Wix
OsCommerce, Prestashop, whmcs, GeoIP, Talon, ZenCart, Cayzu Help Desk

…and more

Premium services and add-ons:

Remove the tawk.to branding and use your logo instead.

$9/month – paid annually
$15/month – paid monthly

Hire live agents that are professionally trained and ready to answer chats on your behalf 24/7. Make sure that they are a good fit for your specific niche.

$1/hour

Video/Voice/Screen sharing. Solve problems fast for your customers with Video chat, Voice calls, and a 2-way screen sharing.

$29/month

Online reviews:

G2: Rating: 4.6 · ‎130 reviews
TrustPilot: Rating: 3.4 · ‎48 reviews
Capterra: Rating: 4.6 · ‎243 reviews
TrustRadius: Rating: 9.4/10 · ‎6 votes
Cuspera: Rating: 4.6 · ‎1,557 reviews
Shopify: Rating: 4.1 · ‎221 votes
TechnologyEvaluation: Rating: 4.6 · ‎229 votes
SaaSworthy: Rating: 4 · ‎167 votes
SoftwareSuggest: Rating: 4.6 · ‎5 reviews
WordPress: Rating: 4.7 · ‎127 votes
AppStore: Rating: 3.9 · ‎140 reviews

A live chat tool to interact with your visitors, answer their questions, and improve the overall user experience on your website. Free and premium versions available. Real-time monitoring, native mobile apps, automated triggers, customizable widgets, ticketing built-in, integrations).

This is the tool I use for many years now.

About: Launched in 2013 by Robert D’Assisi.

Tawk.to

Full Review

EngageBay

Main slogan: Best free live chat software for quick, personalized response. Live chat tool with customer tracking, deep insights, unlimited websites widget, automation, chat shortcuts, emails transcripts & more.

Stats: Trusted by 28,000+ customers.

Features:

Talk to your customers in real-time
Track customers for a personalized approach
Proactive chats
Gain deep insights into chat transcripts
Unlimited websites
Customizable
Chat shortcuts
Transfer chats
Continuous chats
Email transcript
Keep complete information
Use feedback to boost agent performance
Collaborate as a team for quick solutions
Powerful chat metrics at your fingertips
Unlimited users free forever.

Other products:

All-in-one suite: marketing automation, email marketing, email sequences, landing pages, web forms, 360 degree customer view, appointment scheduling software, contact management software, free CRM, sales CRM, CRM database, free live chat software, macros, SLA, views, tickets
Marketing bay: marketing automation, email marketing, email sequences, landing pages, web forms, SMS marketing, inbound marketing, site messaging, push notifications, contact segmentation, email templates, bulk SMS marketing
CEM & Sales bay: 360 degree customer view, appointment scheduling software, contact management software, free CRM, sales CRM, CRM email integration, sales tools, lead scoring, project management, CRM telephony, lead management, employee engagement, deal management
Service bay: free live chat software, macros, SLA, views, tickets, helpdesk reports, service automation, canned responses, support groups, custom ticket views, reports

Resources: landing pages guide, inbound marketing guide, website popups guide, marketing automation guide, email marketing guide, lead generation guide, CRM guide, helpdesk guide.

Other departments: blog, support, demo

Online reviews:

GetApp: Rating: 4.7 · ‎86 votes
G2: Rating: 4.6 · ‎112 reviews
Capterra: Rating: 4.7 · ‎83 reviews
Software advice: Rating: 4.5 · ‎84 reviews
FeaturedCustomers: Rating: 4.8 · ‎546 reviews
Crozdesk: Rating: 4.6 · ‎122 votes
SoftwareSuggest: Rating: 4.8 · ‎6 reviews
TrustPilot: Rating: 4.2 · ‎7 reviews
SourceForge: Rating: 5 · ‎20 reviews
Cusperra: Rating: 4 · ‎5,233 reviews

Pricing:

Free/user/month.

About: We are a young team of dynamic marketers, sales pros and development aces, led by a very inclusive and experienced leadership team who have already launched several other startups.

Today, over 12,000 businesses use EngageBay to run their businesses. EngageBay Inc, 255 Verano Way, Mountain House, CA, 95391. Phone: +1.(877).509.3570.

EngageBay

LiveChat

Main slogan: a complete customer service platform that delights your customers and fuels your sales. Connect with customers.

Stats:

Trusted by 31,000+ companies
100+ employees
1,500+ partners

Features:

Chat tools: message sneak-peak, canned responses, chat tags, rich messages, file sharing, chat archives, notifications, chat transfer, chat ratings
Customer engagement: targeted messages, messaging mode, eye-catchers, chat buttons, URL rules, ticket form, chat routing, chat history, chat transcripts
Customization: personalization, agent profiles, languages, chat boosters
Reports and analytics: data summary, chat reports, data export, agent reports, ticket reports, customer reports, eCommerce reports, filters, dashboard
Security: encryption, credit card masking, data storage, access restriction, visitor banning, logging in with Google, compliance, single sing-on
200+ integrations
Live chat APIs: customer SDK, webhooks, chat widget JS API, chat API, reports API
Ticketing system: tickets, private comments, ticket tags, ticket statuses, ticket ratings, reports
Sales & eCommerce: customer data, product cards, goals and sales tracker, pre-chat survey, customer details, eCommerce integrations
Team management: agent accounts, groups, chat supervision, agent roles, chat limit, work scheduler
Messaging channels: chat widget, Facebook, SMS, Apple business chat, chat page, email

Other departments:

Tour
Use cases
App
Marketplace
Updates
Customers: case studies, industries
Resources: success by LiveChat, customer service guide, newsletter, reports, benchmark, typing speed test, privacy policy generator, customer service report
Support: help desk, community, webinars, experts marketplace, API & developers, system status
Company: investors, partner program, press, careers

Pricing:

Starter: small office/home office. $16/mo per agent billed annually or $19/mo.
Team: full-time support team. $33/mo per agent billed annually or $39/mo.
Business: customer service department. $50/mo per agent billed annually or $59/mo
Enterprise: fortune 500 companies. Individual contract with annual billing, request a call.

Online reviews:

G2: Rating: 4.5 · ‎700 reviews
GetApp: Rating: 4.6 · ‎1,128 votes
TrustRadius: Rating: 8.8/10 · ‎118 votes
TrustPilot: Rating: 4 · ‎17 reviews
SoftwareAdvice: Rating: 4.5 · ‎1,128 reviews
Gartner: Rating: 4.6 · ‎30 reviews
GlassDoor: Rating: 4.9 · ‎13 votes

About: Launched in 2002. Mariusz Cieply is one of the founders and main shareholders.

LiveChat

200+

Business & Marketing Tools Collection

Work management, tracking, organizing, payments, accounting, Google, keyword, market, and competition research, SEO, analytics, and related, marketing & advertising, web development, website monitoring, domains & website hosting, coding, and related, design & multimedia, marketplaces, entrepreneurial communities, hiring & outsourcing.

200+ business and marketing tools collection banner 666px

SendInBlue

Main slogan: connect with your leads and customers in real-time.

SendInBlue is an email marketing automation platform and they offer a live chat feature as well.

Platform features:

Live chat
CRM
Drag and drop builder
HTML editor
Personalized emails
Free responsive template gallery
Custom forms
Segmentation
Custom contact fields
Marketing automation
Workflows
Welcome emails
Coupons
Perfect time sending
Real-time statistics
Advanced open & click-through reports
Heat map
Email testing and preview
Landing page builder
Transactional emails with templates
SMTP for transactional emails
Contact management
Subscription forms
Scenarios builder
Lead scoring
Lead generation
Deliverability test
Dedicated IP
SMS marketing
Transactional SMS
A/B testing
Integrations

Live chat (how it works):

Setup your chatbox: Create a seamless experience for your website visitors by setting up your chat environment and personalizing it to match your business. Customize the colors, then add your business name and logo so your customers will immediately recognize that it’s you.
Install in seconds
Be there for customers and leads in real-time
Organize your team

Other departments:

Jobs
Press
Blog
Help center
Academy
Glossary
Plugins
API docs
Status
Find an agency

Plans:

Free: getting started
Lite: perfect for new marketers, €19/mo, 10,000 emails
Premium: €49/mo, 20,000 emails
Enterprise: get a quote

Online reviews:

G2: Rating: 4.6 · ‎1,333 reviews
TrustRadius: Rating: 7/10 · ‎109 votes
TrustPilot: Rating: 4.5 · ‎2,447 reviews
SoftwareAdvice: Rating: 4.5 · ‎936 reviews
GetApp: Rating: 4.5 · ‎940 votes
Capterra: Rating: 4.5 · ‎936 reviews
GetApp: Rating: 4.5 · ‎938 votes
Cuspera: Rating: 4.4 · ‎7,628 reviews

About: Sendinblue offers cloud-based digital marketing tools to over 175,000 growing companies around the world. Their team represents over 40 nationalities and reflects their product’s international reach.

Offices: USA, France, India, Germany

SendInBlue

Overview

ChatBot

Main slogan: with ChatBot, automating customer service is a breeze. An all-in-one platform to build and launch conversational chatbots without coding.

Products:

Chatbot for marketing
Chatbot for sales
chatbot for customer support
Chatbot for education
Chatbot for enterprise

Features:

Visual drag and drop builder: The fastest way to create AI chatbots on your own terms and without coding.
Testing tool
Customizable chat widget
Prebuild templates
Add teammates
Reports
User data
Segments
Archives
Integrations
API and webhooks
Dynamic responses
AI
Analytics

Other departments:

Help center
API & developers
Blog
Chatbot guide
System status
Partner program
Press
Security

Benefits:

24/7 support
100% of common questions answered instantly
Improve workflows and productivity
Support customers around the clock
Resolve problems smarter and faster
Grow without adding overhead
Generate and qualify leads automatically
Enhance customer experience
Increase conversion rates
Balance automation with human touch
Apply ready-to-use templates to help customers
Connect ChatBot with your favorite tools

Online reviews:

G2: Rating: 4.6 · ‎15 reviews
GetApp: Rating: 4.7 · ‎39 votes
Capterra: Rating: 4.7 · ‎39 reviews
TrustRadius: Rating: 8.2/10 · ‎6 votes
Gqartner: Rating: 4.3 · ‎3 reviews
ProductHunt: Rating: 5 · ‎17 votes
Facebook: Rating: 5 · ‎3 votes

Plans:

Starter: $50/mo, 1,000 chats, then $0.01/chat
Team: $149/mo, 5,000 chats, then $0.01/chat
Business: $499/mo, 25,000 chats, then $0.01/chat
Enterprise: fixed-price contracts for big teams in large companies, contact the support team.

There’s a 14-day free-trial period.

ChatBot

LiveAgent

Main slogan: create instant connections with proactive live chat software. Utilize live chat software to convert website visitors into paying customers in seconds. Powered by automation, smart routing options enable users to chat with agents that are best equipped to provide assistance.

With LiveAgent’s advanced features, you’ll save tons of time. Spend that time focusing on what’s important — building meaningful relationships with your customers with the best live chat software.

LiveAgent is an omnichannel helpdesk software complete with advanced automation, live chat, social integrations, and call center capabilities.

Features:

Chats
Online visitors
Reports
Configuration
Ticketing
Automation
Smooth website integration
Proactive chat invitations: Set up rules to automatically invite visitors to chat online
Website monitoring
Real-time typing-view
Over 200 integrations

Benefits:

Increase sales
Become proactive
Improve satisfaction
Cut costs
Increase conversion rates
Decrease resolution times
Reduce shopping cart abandonment
Improve customer happiness

Other services and products:

Help desk: omnichannel customer service support
Ticketing
Call center: built-in software
Social media: answers your followers directly from the app
Knowledgebase
Customer portal: designated query tracking for customers

Other departments:

Use cases
Success stories
Customer reviews
Industry solutions
Business solutions
Support portal: data migration, system status, change log, request for proposal
Company: awards and certificates, partner, VoIP partners
Blog
Glossary
Academy
Templates
Webinars
Typing test

Plans:

Free: Forever free account with some limitations
Ticket: A must-have organization tool for email ticketing, $15/agent/mo.
Ticket & chat: A robust multi-channel live chat and ticketing solution, $29/agent/mo
All-inclusive: A powerful omnichannel helpdesk with 180+ features, $39/agent/mo

Online reviews:

G2: Rating: 4.5 · ‎1,337 reviews
TrustRadius: Rating: 9.3/10 · ‎131 votes
Capterra: Rating: 4.7 · ‎1,017 reviews
GetApp: Rating: 4.7 · ‎1,022 votes
TrustPilot: Rating: 4.8 · ‎591 reviews
SoftwareAdvice: Rating: 4.5 · ‎1,022 reviews
SourceForge: Rating: 5 · ‎88 reviews
SoftwareSuggest: Rating: 4.8 · ‎37 reviews
PredicitiveAnalyticsToday: Rating: 8.7/10 · ‎2 reviews
TechnologyEvaluation: Rating: 4.7 · ‎1,002 votes
FeaturedCustomers: Rating: 4.7 · ‎2,024 reviews
Cuspera: Rating: 4.6 · ‎12,773 reviews

About: a software development company established in 2004. Ever since the inception, their focus was on developing B2B apps.

Founders: Andrej Harsani, Viktor Zeman. Offices: Bratislava, Kyiv, New York.

LiveAgent

Final Thoughts

This is just the beginning of an extended catalog. I will keep the thread updated frequently.

In the meantime, check out the other related resources we have in store for you.

That’s it, another article has finished, here on Web Market Support. I’m waiting for your comments and thoughts. Which solution is the most promising? Which one should I add? Till next time.

Tasos Perte Tzortzis

Marketing Consultant, Creator of the "7 Ideals" Methodology

Although doing traditional business offline since 1992, I fell in love with online marketing in late 2014 and have helped hundreds of brands sell more of their products and services. Founder of WebMarketSupport, Muvimag, SummerDream.

I enjoy reading, arts, science, chess, coffee, tea, swimming, Audi, and playing with my kids.