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6 Clever Ways To Use Instagram For Customer Retention


Oct 27, 2021


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This methodology is the end result of over 30 years in business and marketing and I'm working on it since late 2021.

A systematic and structured approach to developing and implementing proprietary and custom-made strategies, processes, and campaigns for small businesses and startups.

It’s a methodology specifically designed to help you compete efficiently in the overcomplicated marketplace.

It’s a proprietary system that looks at your business as a whole and gives you a clear path – a roadmap to follow – a solid and flexible strategy and action plan.

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If you are running a business, the most important aspect of your business is your customers. Without them, your business fails. Therefore, having excellent customer retention is key to running a successful business.

In today’s world, social media is a massive part of reaching target audiences and growing your customer base, as well as being an important part of retaining customers. Using social media is integral to running successful businesses.

Instagram is becoming a great marketing tool for B2B companies, as more and more businesses are using this platform to promote their services and wares.

Here are several ways you can use Instagram to help you retain more of your customers.

6 Clever Ways To Use Instagram For Customer Retention


#1 Know your current customers 

One of the key techniques for increasing your customer retention is creating content that targets your audience. In order to do this, you must know your customers thoroughly, understanding their preferences.

You can use Instagram analytics to look at your customer feedback and find out which posts or stories had the most engagement and keep creating new content like that.

#2 Have an active feed

Building an Instagram account and never using it will not help your business, and consequently, cost your customers.

It’s important to keep your Instagram account active.

A viewer only spends on average a few seconds on your feed when they get curious and go and look at your profile. An attractive and active feed will keep them interested and turn their views and likes and convert them to returning customers. Follow them back, post on peak hours, keep your themes consistent with your business branding, yet stylish and up-to-date.

These will help keep your customers coming back.

#3 Use Instagram as a customer service tool

Good customer service is a must when running your own business. Responding to customer complaints, questions, and replies from your customers on your Instagram can help you retain more customers, by showing them that you care about their satisfaction and working with them to resolve any issues. This builds trust and over time brand loyalty and returning

Be sure to respond to any complaints in your comments swiftly, calmly, and in a friendly way. Also, remember to respond to any questions in the comments promptly, and don’t forget to check your dm’s for any queries or complaints and be sure to respond promptly.

#4 Profile Optimisation

Your profile needs to put your company’s best face forward. Making sure your profile stands out is part of this. Your bio is more important than you realise.

When you write your business’s bio, write one, using all the main keywords of your business, thus making it a snap for new visitors to understand what you and your business do.

As previously mentioned, new visitors only spend a few seconds looking at new profiles, so conveying your business succinctly and clearly is necessary.

Secondly, always include a link to your website In your bio, so that you can turn viewers into paying and returning customers. If you have more than one link, no problem-simply use the AI tools in your Instagram business account to help add more than one.

Lastly, consider including contact buttons for ease of being reachable by your customer base. If they need to contact you, they can do it in a matter of seconds and not just in DM’s.

#5 Make use of Instagram strategies that build up loyalty

Using Instagram correctly builds up brand loyalty. When someone loves your business, they tell their friends, their family, sometimes even strangers on the internet. Make sure that you are utilising the following Instagram customer retention strategies:

  • Using all the Instagram features at your disposal: Using stickers, emojis, polls and every relevant feature will help with customer engagement, which in turn boosts your stories and posts, landing you more views and the chance to build your audience and ultimately, your customer retention.
  • Consider using an influencer: Influencers have millions of followers and teaming up with an Instagram influencer can massively boost your audience, increase your sales and help you raise your customer retention.
  • Offer a promotion or create a limited time offer: This will create temptation for your target audience and help increase engagement and customer retention
  • Contests and giveaways: People like getting products for free so running a contest or a giveaway with a fantastic prize full of bestsellers from your business will boost your
    overall engagement and lead to improved customer retention.

#6 Authenticity is key

Nothing will lose you customers faster than trying to be something you are not. Always be yourself and stay true to your brand, your business’s mission, and your company values.


These are just some of the ways you can use Instagram to help boost your business and improve customer retention.

Let us know if you need help to explode your reach and retain customers with Instagram.

Christina Lee

Christina Lee

Project Manager

Christina Lee is a project manager for OxEssays. She writes about technologies and marketing news for online magazines and blogs



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